IT support intern

• Respond to employee support requests and resolve technical issues related to software and hardware.
• Configure email accounts on different devices (computers, tablets, smartphones).
• Offer proactive and courteous support to ensure an optimal user experience.

• Configure computers for new employees following the internal process and update the equipment inventory.
• Provide basic maintenance and troubleshooting of workstations, printers, and other peripherals.
• Monitor and maintain backup systems to ensure data security.

• Conduct research to identify solutions to complex problems and apply them.
• Document procedures and solutions in our internal knowledge base.

• Enforce IT security policies and ensure configuration compliance.
• Raise awareness of IT security best practices.

• Propose improvements to existing IT processes.
• Participate in internal projects to optimize our technology infrastructure.

• You have basic experience or training in IT support, networks or a related field.
• You are curious, autonomous and passionate about technology.
• You learn quickly and are not afraid to experiment.
• A first experience with Windows, Mac OS, and network management (TCP/IP, VPN, Wi-Fi) is an asset.
• You are comfortable diagnosing and fixing software and hardware issues.
• Bilingual French/English.

• A springboard for your career: continuing education and support to develop your expertise.
• A stimulating environment: a dynamic team where every idea counts.
• Flexible schedule and possibility of telecommuting.
• Social activities and a corporate culture focused on innovation and collaboration.
• If you want to learn quickly, evolve in a team that values initiative and make your place in the world of technology, we want to meet you!

If you want to learn quickly, evolve in a team that values initiative and make your place in the digital world, we want to meet you!