IT Support Technician

• Provide technical support (level 1 and 2) to on-site and remote employees;
• Manage and configure Windows and macOS workstations;
• Create and maintain user accounts (Active Directory, other identity tools);
• Apply and maintain security policies (GPO, etc.);
• Install, configure and update software and equipment;
• Administer collaborative services (Microsoft 365 – Teams, SharePoint, OneDrive);
• Participate in the management of the computer park: purchasing, inventory, configuration;
• Document procedures and contribute to the continuous improvement of IT services.

• You have 5 to 10 years of experience in a similar role;
• You have a car and you are ready to go to the customer’s site at Mirabel airport at least 3 days a week;
• You master the Windows environment as well as macOS;
• You have a solid command of Active Directory, Microsoft 365 and remote support tools;
• You have outstanding customer service, a good sense of autonomy and team spirit;
• You have knowledge of job management tools (e.g., Jamf or others) — an asset
• You have an excellent command of French (both oral and written) and a good knowledge of English for IT tools and technical communication;

• Permanent full-time schedule (40 hours per week);
• Group insurance and RRSPs with employer contribution;
• Employee Assistance Program (EAP)
• Telemedicine;
• Competitive salary adapted to your expertise;
• Collaborative and stimulating work environment;
• Varied technological challenges in a changing environment;
• Continuing Professional Development;
• Social activities organized by the team;
• Board games and table football at lunchtime;
• Culture focused on people, innovation and autonomy;
• Commitment to diversity, equity, inclusion.

Join a passionate team that values creativity, innovation and excellence. Apply now and get ready for a rewarding professional experience!

*Only those selected for the interview will be contacted.
*The use of the masculine gender has been used in order to lighten the text.