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Hosting
Our services
We offer three types of website services:
- Website hosting, maintenance and updates
- Website hosting only
- Website maintenance and updates, without hosting
We also offer an annual domain name renewal service.
Our services are billed from January 1 to December 31 of each year. If you transfer your services to another provider during the year, we do not offer refunds.
Our services are automatically renewable each year for a period of one year, unless you notify us by e-mail before December 15.
You will receive an e-mail prior to your annual renewal date when there is a rate change.
Hosting
- Dedicated server – 3.8GHz CPU / 2GB RAM / 5GB SSD RAID-1 Disk space / Unlimited bandwidth / 99.95% SLA
- Backups on external cloud server – 1 per month (last 2 months retention) + 4 times per week (1 week retention)
- Mail service (for e-mail notifications)
- Spam protection service (for e-mail notifications)
Security updates
- Site maintenance and security updates for WordPress
- Licenses are included for the following modules: WPML, Gravity Forms, ACF and WP Rocket. All other paid modules will be billed to the customer
- Updates will first be performed on a staging environment, then released on the production server
- WordPress security updates are carried out within a reasonable period of time after publication
- Plugin updates (other than security updates) can be carried out later in the year
- If an update causes problems, bugs or malfunctions in the site or part of the site, it will not be published on the production server and a quote will be sent to the customer to resolve the problem(s)
- Server technical support, site assistance, server updates or PHP and theme updates are not included in the maintenance program